Returns & Refunds

At Abode & Nest, we want you to be happy with your purchase. If you need to arrange a return or report a problem, email contact@abodeandnest.com or call 0161 503 5446.

Download our Returns Form (PDF)

Please download and complete the form and include it with your return. It helps us identify your order; using it is not a condition of your statutory cancellation rights.

Our 30-day returns policy

We offer returns on eligible standard products, including handles, waste bins, accessories and standard worktops, within 30 days of purchase.

Under this additional returns policy, items must be unused, uninstalled, complete and in their original packaging and resaleable condition. Please contact us within the 30-day period to request a return.

This additional policy does not restrict your statutory cancellation rights or your rights where goods are faulty, damaged or incorrectly supplied.

Cabinets, doors and bespoke products

Our cabinets, doors and complete units are produced to order and are excluded from our additional 30-day change-of-mind policy, including their door and drawer fronts.

Where an item is genuinely made to your individual specifications or clearly personalised, the statutory change-of-mind cancellation right does not apply. This may include bespoke dimensions or drilling carried out to your individual requirements. We will identify any applicable exclusion before you order.

Producing an item after an order is placed, or choosing from standard sizes, colours and finishes, does not automatically remove statutory cancellation rights. Painted and acrylic products are subject to the same distinction.

These exclusions never remove your rights if goods are faulty, not as described or incorrectly supplied.

Your right to cancel an online order

For eligible online purchases, you can notify us that you wish to cancel from the time you place your order until 14 days after delivery, without giving a reason. You then have a further 14 days to return the goods.

You may inspect the goods as you would in a shop. We may make a lawful deduction for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We do not charge a restocking fee for returns made under your statutory cancellation rights.

Return delivery costs and worktops

For change-of-mind returns, you are responsible for the direct return delivery costs, provided these were disclosed before purchase.

Standard worktops can be returned subject to the applicable conditions above, with return transport at your expense. Our collection charge for an eligible worktop return equals the delivery charge originally paid for the worktops. For example, if your worktop delivery charge was £60, the return collection charge will also be £60.

Worktops must be protected carefully during transport. Worktops cut or customised to your individual specifications may fall within the bespoke-goods exclusion.

For other bulky products that cannot normally be returned by post, we will provide the return cost or a reasonable estimate before you place your order.

Where goods are faulty, damaged on arrival or incorrectly supplied, we will cover the necessary reasonable return or collection costs.

Damage, shortages and incorrect items

Please check your delivery as soon as possible. We ask that visible delivery damage or shortages are reported within 48 hours, with your order number and photographs where possible, so we can investigate promptly.

This is a request to help resolve problems quickly, not a deadline that removes your statutory rights. A claim will not automatically be rejected because you contacted us later or could not provide photographs.

Please avoid installing an item with an apparent fault until you have spoken to us.

How to arrange a return

1. Email contact@abodeandnest.com with your order number, the items you wish to return and, if relevant, details of any problem. You do not need to give a reason when exercising your statutory cancellation right.
2. We will provide return instructions and confirm the appropriate delivery or collection arrangements. Contacting us helps coordinate your return; statutory cancellation does not depend on our approval.
3. Download our Returns Form (PDF), complete the relevant details and include it inside the parcel. Package the items securely and keep proof of posting or collection. If you cannot print the form, include your name and order number instead.

Our contact address is:

Abode & Nest — Fittingsco Limited
Units 2 & 3, 20–22 Winton Street
Ashton Under Lyne
OL6 8NL
United Kingdom

Please confirm the return destination with us before sending bulky goods.

Refunds

For statutory cancellations, refunds will be made without undue delay and within 14 days after we receive the goods back or receive evidence that you have sent them back, whichever is earlier. Where we offer to collect the goods, the applicable deadline normally runs from your cancellation notice.

When you cancel an entire eligible order, we also refund the least expensive standard outbound delivery charge we offered. Any extra paid for an upgraded delivery service is not refundable.

Returns accepted solely under our additional 30-day policy will be refunded within 14 days of receipt and inspection. Original delivery charges are not refunded under that additional policy.

Refunds are made to the original payment method unless otherwise agreed.

Abode & Nest is a trading name of Fittingsco Limited. Nothing in this policy limits your statutory consumer rights.